Google-docs – MS Word document fails to convert to Google Docs

google docsmicrosoft word

At work we use Google and store a lot of documents on the Drive. Up until now we've not had any issues with converting Word documents to Google Docs but recently all Word documents are being "mangled" during the conversion.

In this example I created a new file with the single word "Hello" in it; after uploading and opening as a Google Docs I get this:

mangled text

Can anyone suggest how to fix this and/or explain why it's happening?

Best Answer

I have found that changing the setting to "Convert uploaded files to Google Docs editor format" allows the files to be converted correctly.

Google Drive settings

This does not explain why conversion of uploaded files fails but it solves my problem for now.