I tried creating a troubleshooting tree in Google Forms but appear to be unable to embed either pictures or links.
I wanted to create a tree wherein users get directed to different nodes with further suggestions and questions depending on their earlier answers, similar to (but hopefully more useful than) the Microsoft Windows troubleshooter. If they are unable to resolve the problem themselves, I would like to receive an email or for a ticket or spreadsheet row to be created with the answers they provided.
I am the volunteer webmaster for a co-op preschool and receive many similar support requests, such as parents being unable to see the calendar for their child's class. I created detailed guides that I can't get people to read. Instead, everyone just emails me without giving me any of the details I need to solve the problem.
If this isn't possible to do in Google Forms, I'm open to other tools or services which can create tickets/emails as outlined above.
Other posts such as building a support section to a website and small business online support apps are too bulky, and would prefer a lighter-weight solution if it's a no go in Google Forms.
Best Answer
Take a look at the new Google Apps Scripts features, especially HtmlService - with a little programming, you can create a form that should fit your needs, and have the results posted to a Google Docs spreadsheet.