I have forgotten my Hotmail account password. What is the procedure to retrieve my password?
Note that I'm not asking where the link is. I want to learn about the procedure (i.e. if they ask me about my birthday, the secret question which I defined years ago, etc.).
Best Answer
You can reset your Hotmail password in two ways:
After clicking Hotmail's Reset Password link, Hotmail takes you to Reset Password page along with a Captcha, offering you to choose one of these options:
Use my location information and secret answer to verify my identity: If you select this, Hotmail wants answers to these questions: Country/region; Postal Code; Province; Secret answer to your secret question. If you give the correct answers, you are allowed to reset the password of your account.
Send password reset instructions to me in e-mail: Password reset instructions are sent to your alternate e-mail address.