I can not access my deceased wife's Hotmail account. I do not know password or have access to the phone number to get the pass code. The phone number that was used when account was sent up says the phone number can not be completed as dialed.
How to to access a deceased family member’s Hotmail or Outlook.com account
outlook.com
Best Answer
First let us express our condolences for your loss.
Outlook.com, Hotmail, Live, and MSN email accounts are dealt with on one website.
Microsoft recently changed their website invalidating older links. Currently the information is available at: "Next-of-kin process for Outlook.com" (previously available at http://windows.microsoft.com/en-us/outlook/next-of-kin but that now redirects to a webpage where the information isn't shown).
Other references showing similar advice: "I need to get into a persons account that passed away" or "How to Contact Different Digital Services".
You will need to contact Microsoft's "Custodian of Records". The information provided on their website regarding this is:
Even though the advice appears to refer to outlook.com this is where you end up if you visit https://www.hotmail.com/ and use the "Contact Us" link in the footer.
A similar question Logging into a deceased relative's Facebook account for Facebook users has been asked on SE's WebApps site (here). For Stack Exchange users we have this Q&A on Meta: How should a user's death be handled?. It is OK to ask this question here, but you will need to go to Microsoft for further assistance.