Slack – How to fix ‘/asana failed with the error “user_not_visible”’ on Slack

asanaslack

I asked someone with admin privileges to install the Asana Slack app.

They did and it is working for them but when I try to to call /asana I get this error:

/asana failed with the error "user_not_visible"

What is causing this and how can I fix it?

Best Answer

This has probably something to do with user_not_visible Slack API error. user.info API call returns this error when The requested user is not visible to the calling user. In this case, it could be related to the token that Asana bot is using.

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