Trello – I am unable to log into Trello on a different machine or via a different browser

trello

Simple and gloriously weird.

I registered and that login, in IE9, has persisted nicely – to go trello.com and there I am.

But if I go to another machine and try to log in I can't (username or password not valid) same thing in a different browser. Doesn't matter if I use my email or my username.

Obvious question is whether I've remembered the password correctly? So I follow the forgotten password link and I get "member not recognised". This is true using both my email address and my username (which I can cut/paste from the instance where I am logged in).

One assumes that this is a bug – but nowhere else to ping support.

Best Answer

From their help page:

If you are having problems with your account or experiencing crashes, please email Fog Creek at support@trello.com. Please include detailed information regarding the nature of the problem including the browser and operating system. We respond to all email within one business day.

There doesn't appear to be a direct link to that page though. I had to go via the about page.

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