Magento – New order status staying “pending” instead of processing in Magento 2

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We are using the Multisafepay payment methods and all our incoming orders get the status pending in our Magento2 webshop.

Is there a setting we have to put in to get the orders to processing? It also looks like I can only choose by Multisafepay between pending and pending payment.

Best Answer

We can assign the New Order Status. I will give some basic info:

Login to Magento Admin > STORES > Configuration > SALES > Payment Methods > Choose the Payment, you will see the config for the New Order Status:

Create the New Order status: STORES > Order Status, we can create a new status for the custom payment. And then, we need to assign this status to the new state.

In short, one state can have many statuses. You can define any status, for your understanding. While a state can be a specific case, Magento need to handle it internally.

1) For the offline payments, for example, after placing order successfully, the order has the new state, however, it can have a new status if we assign a new status to this state. The order will change the state and status to processing after creating invoice or shipment.

2) For the online payments, they're more complicated. The payment has some basic methods:

Authorized: A payment authorization is a hold of funds on your account, which is not an actual charge. The order can be assigned the new state. Read more here: https://support.turo.com/hc/en-us/articles/203991180-What-is-a-payment-authorization
Capture: After capturing payment, our order is paid , so, the order can change the state and status to processing. We can manually make the request capture by creating online invoice in Admin. Or, process Capture after Authorized. programmatically.
Canceled: Canceled the order. The order can change the state and status to cancel.
Void: Void can be the same with Canceled case.
Refund: We can make a full or partial refund, online or offline refund. A credit memo will be created if choosing offline refund.

In your case, I'm not sure about this payment, however, we can process Capture Payment after Authorization payment. The order can change the state and status to processing.

THE ORDER STATE & STATUS FLOW CHART:

https://www.mexbs.com/magento-blog/magento-order-statestatus-flow

Related Solutions

Magento – How to change Authorize.net orders to Pending instead of Processing

As stated here, you can change the source model for this variable.

However, instead of changing a core file, create a new module or use an existing one (if it makes sense to do so) and override the variable in your module's system.xml file. Here is how to do that.

A system.xml file used only for this purpose would look like this:

<?xml version="1.0"?>
<config>
   <sections>
        <payment>
            <groups>
                <authorizenet translate="label" module="paygate">
                    <fields>
                        <order_status translate="label">
                            <label>New Order Status</label>
                            <frontend_type>select</frontend_type>
                            <source_model>adminhtml/system_config_source_order_status_new</source_model>
                            <sort_order>4</sort_order>
                            <show_in_default>1</show_in_default>
                            <show_in_website>1</show_in_website>
                            <show_in_store>0</show_in_store>
                        </order_status>
                    </fields>
                </authorizenet>
            </groups>
        </payment>
    </sections>
</config>

Magento – Set “New Order Status” to processing instead of pending

Processing means an invoice was created. If you want to be able to have the label Processing it might work to create a new status, name it processing but append the state pending.

However, this might be extremely confusing since it's not very clear which orders where invoiced and which ones weren't

Best Answer

Related Solutions

Magento – How to change Authorize.net orders to Pending instead of Processing

Magento – Set “New Order Status” to processing instead of pending

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