HP ProLiant DL380 Gen9 : does not detect USB keyboard/Mouse after legacy BIOS boot up

hphp-proliantkeyboard-video-mouseusb

I have a HP proliant DL380 gen 9 which was working just fine, but after a reboot both the USB keyboard and mouse are no longer detected after the legacy BIOS startup.

I tried to use them directly connected to the server, and to go through the iLO card, but it does not respond.

To me, I have to proceed to a factory reset, but maybe there is another way ?

Best Answer

Sometimes KVMs can be problematic on HP servers... Especially cheap KVM switches. Please check this post and follow the troubleshooting decision matrix:

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Reading regarding this on IBM support forums the suggestions to get it working are:

Make sure you have latest Bios Ver.

Make sure you have USB options selected in BIOS

Insert USB and boot server

Select F12 (Boot options) during boot up.

USB will be displayed, select it and you will be prompted if you want to make it "Persistent" Boot.

People report that Sandsik Cruzer's and some other USB's just seem to not work. So try different USB devices with F12 option.

SanDisk Cruzer does not work. I tried some others which did not work either despite doing everything described in various forums. I went and bought a Imation for a few dollars and it worked perfectly for ESXi 5.1 as described in the forums.

Source: https://www.ibm.com/developerworks/community/forums/html/topic?id=77777777-0000-0000-0000-000014877599

It seems you already have latest BIOS and you have mentioned enabling USB in BIOS, so I would try different USB sticks, even the cheaper ones you have around just to see if you can get it working.

Best Answer

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