Symantec Backup Exec 12 Tape Alert

backupexecsymantectape

Every day, I run 5 backups using 6 tapes. Each day, when I run the inventory, I get a tape alert Error. This occurs every day, on the same job.

The error is:

Job 'Inventory Daily ************' has
reported Multiple Tape Alerts on
server '**********' Please refer to
job log *********.xml for more
information.

When i look at the Job log, the Utility Job Information says:

The device has reported the following
TapeAlert diagnostic information

Information- The library has been
manually turned offline and is
unavailable for use. Robotic library
for device: PV132T 500

Warning – Library security has been
compromised. Robotic Library for
device: PV132T 500.

Critical – The library has detected a
inconsistency in its inventory.
1.Redo the library inventory to correct the inconsistency.
2. Restart the operation. Check the applications users manual or hardware
users manual for specific instructions
on redoing the library inventory.
Roboric Library for Device PV132T 500.

When I run the same inventory for a second time, the job completes successfully.

I am using Symantec Backup Exec 12 running on Windows Server 2008. I am using a Dell Powervault 132T 500 tape drive.

If anyone can help me on how to resolve this problem, it would be very much appreciated.

Best Answer

Have you checked with Dell Support yet? First thing may be to try and update the firmware of the drive and autoloader. Secondly, is Windows using the Backup Exec Driver for the library and drive or Dell provided drivers? You may try switching between those to see if that improves things.

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